Answers
The questions we hear most — pricing, delivery, service, PCS moves, and the logistics of getting an appliance in the door. Don't see yours? Call, text, or send us the form.
Pick the appliance (or bundle) from our catalog, fill out the intake form, and we'll text back within the hour during business hours. We schedule a delivery slot, show up with a two-person team, install everything, and you're done.
Five days or less in most of LA, Orange, Riverside, and San Diego counties. In a real pinch, we've turned around deliveries in under 12 hours — call or text and we'll tell you what we can do.
We cover Los Angeles, Orange, Riverside, and San Diego counties from our Long Beach hub — Long Beach, Seal Beach, Lakewood, Cerritos, Cypress, Huntington Beach, Anaheim, Irvine, and the surrounding cities. Delivery within 20 miles of our hub is free; a $40 delivery fee applies for locations beyond that. If you're a few miles outside that radius, ask anyway — we make exceptions for longer rentals and PCS families.
Yes — we'd like someone over 18 there for the whole visit. Part of how we take care of customers is walking you through the rental agreement on the spot and showing you how the machines actually work before we leave. If that doesn't fit your schedule, let us know and we'll find a window that does.
The appliance, the install, and every service call. No install fees, no service-trip fees. Delivery is free within 20 miles of our Long Beach HQ — beyond 20 miles a delivery fee applies. The number on the page is the number on your card.
Six-month minimum, then month-to-month. Cancel any time after that with 14 days' notice. No early-return fees, no auto-renewals — when you're done, you're done.
We run monthly charges through Stripe on your credit or debit card. First charge is at delivery; after that we bill on the same date each month. For active-duty military, we can sync billing to the 1st or 15th to line up with your pay schedule — just ask.
Yes. Monthly is the default, but we can run charges on any cadence that works for your budget — weekly, biweekly, twice a month. Each charge beyond the standard monthly billing adds a flat $0.50 processing fee. Tell us the schedule you want and we'll set it up in Stripe.
Yes — we collect a $200 refundable deposit at delivery (able to be reduced). The full deposit is returned within 14 days of pickup, once the appliance is back in good condition. No credit checks for standard residential rentals.
No — we're a true rental, not rent-to-own. That keeps the monthly low, with no escalators, no balloon payment, and no credit pulls. If you ultimately want to buy, we're happy to point you to a local dealer.
Text us. We send a tech out — usually within 48 hours — and repair or swap the unit on site. Maintenance is included in your monthly rate, forever.
We don't run a 24/7 line — we're a small operation and honestly haven't needed one yet. Reach us by phone, text, or email and we'll respond first thing during business hours (Mon–Sat, 8a–6p). Most issues we hear about can wait until morning; if yours can't, leave a voicemail and we'll do our best to call back as soon as we see it.
Normal wear and tear is on us. Real damage (cracked glass, kicked-in panels, water damage from disconnected hoses) is on you, but we'll work out a fair replacement cost before charging anything.
No — we rent appliances, we don't offer standalone repair services. However, free maintenance and repairs are included on every rental we provide. If your rented unit ever has an issue, we repair or replace it within 24–48 hours, at no extra cost.
Yes. One phone call, we coordinate the swap. If you're staying inside our service area, the move itself is free for active renters.
Always. We coordinate with your orders, handle base access paperwork, and we'll never make a PCS family wait two weeks for a washer — see the Military page for details.
Not at this time — our rentals start with a 6-month minimum, so we can't offer 30–90 day terms. We're sorry we can't meet that kind of short-term flexibility right now. If your stay will run six months or longer, we'd love to help — give us a call.
Washer: hot/cold water lines and a 110V outlet (gas dryer needs gas line + 110V; electric needs 220V). Fridge: water line if it has an icemaker, otherwise just a standard outlet. Send us photos of your hookups when you book — we'll flag any issues before we roll the truck.
Yes. Free haul-away on like-for-like swaps (old washer out, new washer in). Other haul-aways are $40 each.
Either. Tell us your space and we'll bring the right unit. Most washer/dryer pairs we install are side-by-side; stacked units are common in apartments and townhomes.
Both — we handle gas dryer installs about 80% of the time, depending on your gas-line setup. Send a photo of your hookup when you book and we'll confirm whether we can install before we roll. If it's outside our scope we'll let you know honestly.
Yes — stairs are fine, but we need to know in advance. Tell us the number of flights and any tight turns or landings when you book so we can bring the right crew and equipment. Without a heads-up we may have to reschedule.